Privacy policy

COOKIES

We use cookies to sweeten your browsing experience on our site. Cookies are like little helpers that remember your personal settings and gather data for us. Plus, we have partnerships with other companies that use their own cookies, or what we like to call "third-party cookies," to give you access to even more awesome features on our website. These types of cookies don't personally identify you, but they do recognize your computer when you visit akena.se and other sites to make sure you have the best time. You can set your browser to notify you when a site uses cookies, or you can choose to disable them, but beware, if you do so you won't be able to shop in our online store.

GENERAL PRIVACY POLICY

AKENA HAIR AB, hereinafter referred to as Akena or “we”) is the mastermind behind this site. We're registered in Gothenburg, Sweden, and we take the protection of privacy and personal information very seriously. We have strict guidelines and security measures in place to keep your information safe. When you register online on our website at www.akena.se you're giving us your consent to process and use the personal information you submit in accordance with this Privacy Policy. This policy applies to all personal data collected, stored or used by Akena. It's important that you read and understand our Privacy Policy before using our services. Akena is responsible for all personal data we collect and process in accordance with this Privacy Policy.

WHAT INFORMATION DOES AKENA SAVE/STORE/COLLECT?

Akena collects and stores personal data, like your name, email, mobile number, address, etc., from all site visitors who register information on the website or shop in the online store. We also use cookies, in accordance with our cookie policy, and track your IP address to improve the services we provide you and your Akena experience. We also collect and protect certain personal information, like name, address, phone number, and email address, etc. To give you a better experience, we may combine the information you provide us with other information that is publicly available. 

HOW DOES AKENA USE THE INFORMATION YOU PROVIDE?

We use the information to complete your orders and/or purchases, to improve and customize your shopping experience with us and to communicate with you in accordance with this policy. If you provide us with your personal information, either on our website, via email or chat, we will use that information within the framework of the purchase and/or order so you can easily register in our online store, manage services on our site, process the orders you make with us and keep you informed about special events or campaigns we organize. Additionally, we use the information you provide us to review our performance and to improve our services and our service to you as well as to communicate with you if you place an order. We may also use information about your product interest and purchases from us and our partners to improve our website, as well as your online experience. We may contact you depending on your chosen mode of contact, by email, mail or telephone, to recommend similar or complementary products.

We conduct market research to figure out how to improve our product offerings and customer experience, using information you provide us, as well as data from third-party purchases and public sources.

Sign up for our newsletters and we'll use your email and mobile number to send you fun updates, but only if you give us permission. You can opt-out at any time. If you leave items in your online cart, we'll send you a friendly reminder. We'll use your name and address to ship your purchase and we'll only keep your information as long as it's beneficial for you and necessary for us to fulfill our obligations.

We'll keep you in our database for three years from your most recent purchase. If that's too long for you, just shoot us an email at info@akena.se and we'll take care of it. But, if you've made a purchase in our online store, we'll keep your information for seven whole years, just in case we need to prove to the tax man that we're keeping our ducks in a row.

Now, as for sharing your information with others, we're not in the business of selling, renting or disclosing your personal information to any third parties. We may share it with trusted partners or third-party cookies, but only if we've informed you and obtained your consent first. But don't worry, we have contracts in place to make sure that any third parties we work with keep your information safe and only use it for the tasks we've assigned them.

As for security, we use the best and most current measures to keep your information protected. 

If you want to access, correct or delete your personal information, give us a holler at +467 00 36 27 84 or drop us a line at info@akena.se. We'll also help you transfer your information to another recipient if that's what you're after. If you have any objections to the way we're processing your information, you can always contact the Swedish Data Protection Authority. They're the experts on that sort of thing. Find their contact information on their website.

LEGAL PURCHASING AGE

If you're not over the age of 18, you'll need to get a grown-up's permission before buying anything from our online store.

Akena isn't interested in collecting personal information from little ones under the age of 13. So, if you're not yet a teenager, have your parents register for you and set up an account. And if we find out you're not 13 yet, we'll delete your personal information and disable your account.

ACCEPTANCE OF THIS PRIVACY POLICY AND MODIFICATIONS

By using Akena's website, making purchases, or giving us your personal information, you're agreeing to our use and disclosure of information according to this Privacy Policy. And just like fashion, policies can change. Akena reserves the right to make updates and adjustments to this policy at any time. The current policy will always be available on our website, so make sure to check it out before making any purchases. And if we do make any changes, we'll let you know by posting it on our website.

CONTACT US

Got questions or comments about our privacy policy? You can reach us by email at info@akena.se