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General Questions

Do you have a return policy or exchange policy for Akena Hair?

Yes, we offer a return policy on unopened Akena Hair extensions within thirty (30) days of receiving your order. We take pride in providing high-quality hair extensions and have a low return rate. However, we understand that you may need to return or exchange your order, and we are happy to accommodate such requests on hair extensions that have not been opened, worn, or tampered with.

For our DURAGS, we offer a 30-day return policy, as long as no tags have been removed.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to return for a refund.

Shipping, Returns & Exchanges

We use PostNord. You'll be asked to select a delivery method during checkout. To certain locations, we might only have one alternative available.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

We ship worldwide

How many days until I receive my order?

*Delivery time within Sweden is 1-3 days.

*Delivery time within Europe is 3-8 days.

*Delivery times outside of the EU may range from 5-11 days

What type of hair would be ideal for me?

How do I pick the right curl pattern for my hair?

Look for the curl pattern number (3B-4B) in each description section. If you want to match your natural texture, choose the curl number that matches your own curls. If you want a new look, select the texture that matches your desired style.

Do you offer hair samples?

Unfortunately, we do not currently offer any hair samples, but we are planning to do so in the near future!

What are some factors to consider when choosing the right hair length for me?

Our curly and wavy hair extensions are measured when straight, so please consult our length chart to ensure you're getting the right length for your desired style. To determine where the hair will fall, measure at the nape of your neck for the longest layer, above the ear for the middle layer, and at your desired part for the shortest layer.

How to install and care for hair extensions

What is the typical lifespan of your hair extensions?

To maximize the lifespan of your Akena hair extensions, treat them like your own hair and refer to the Hair Care Card included with your order.

- For weaves you can use this hair up to 3-5 times.

- For everyday wig you can use this hair for up to 1 year

- Ponytails worn regularly can last for more than a year.

Remember to be gentle with your extensions to ensure they last as long as possible.

Does the hair shed?

Shedding is normal for hair extensions, but we strive to minimize it as much as possible. To help prevent excessive shedding, we recommend not cutting the weft and being gentle when detangling your extensions.

We also recommend combing your extensions while they are wet and using a detangling conditioner or detangling leave-in conditioner with amazing slip to make the process effortless. If the weft is cut, shedding may increase, so please ask your hair stylist to avoid cutting the weft during installation. With proper care, our hair extensions can last for a long time.

Can Akena Hair extensions withstand heat styling?

Akena Hair can be straightened and curled. However, please be mindful that excessive heat can damage and cause breakage to the hair, just like your own natural hair.

To prevent damage, use a heat protectant before applying any heat styling tools. We suggest using the tools at a temperature no higher than 204°C.

Can I dye my extensions?

Yes, you can dye your Akena Hair Extensions as they are made from 100% human hair. However, to get the best results, we recommend consulting a professional stylist. It's essential to take good care of your extensions before and after dyeing to maintain their health and beauty.

Before dyeing your Akena Hair Extensions, make sure they are clean and free from any product buildup. It's best to use a semi-permanent hair color that is one or two shades lighter than your desired color. We advise against using bleach or harsh chemical treatments as they can damage the hair and reduce its lifespan.

In conclusion, you can dye your Akena Hair Extensions to match your desired color, but we recommend following the guidelines mentioned above for the best results. Remember to take care of your extensions just like your own hair, and they will last longer and remain healthy and beautiful.

How much hair is needed for a full weave?

For a full head install with Akena Hair Extensions, we recommend using at least 2 packs of wefts. If you're after a fuller, more voluminous look, we suggest opting for 3 packs. For hair lengths longer than 40 cm, 3 packs may be required, and for lengths of 70 cm or more, 4 packs may be necessary.

It's important to note that the longer the hair, the shorter the wefts. So, keep this in mind when selecting your wefts.

How to Maintain and Style Curly Hair

How can I keep my curls looking their best?
  • Embrace the natural frizz and volume of your curls! As the week progresses, your curls will naturally get bigger, so don't be afraid to rock that bold, free look.
  • To control frizz, try using a leave-in conditioner or a lightweight styling cream to define your curls and add moisture. Avoid using heavy products that can weigh down your curls and make them look limp.
  • Don't forget to protect your curls while you sleep! Sleeping with a silk or satin pillowcase can help prevent frizz and breakage. You can also try a pineapple or loose bun to preserve your curls overnight.
  • Shake your hair for added height and volume.
  • Use a pick to fluff the areas where you want more volume.
  • To keep your curls hydrated, use a handheld or overhead steamer. This will add moisture and help calm down any frizz or flyaways
  • Wash your curls with schampoo and conditioner once a week
How do I wash my curly hair extensions?

Maintaining your extensions is crucial for ensuring the longevity of your curls. We recommend that you wet and detangle the hair at least once a week to minimize tangles and maintain manageable curls. Washing and styling with Akena's hair extensions is a simple and easy process that takes about 50 minutes.

If you are experiencing frizz and dehydrated curls, here's a quick guide on how to restore your curls' hydration and eliminate frizz:


  • Prewash: Before washing your hair, apply your favorite detangling product and gently detangle your hair section by section using your fingers or a brush. (This step is optional)
  • Step into the shower and soak your hair completely. Use a gentle shampoo or co-wash to cleanse your hair of any product build-up. If you use a co-wash, alternate it with a real shampoo every other wash. Shampoo twice if needed, but avoid over-washing the hair.
  • Rinse out the co-wash/shampoo thoroughly, and then apply your favorite conditioner to your curls. Use a paddle brush to gently brush out your curls. Divide your hair into sections and detangle from the ends to the roots. We recommend leaving your conditioner on for about 5-10 minutes.


Once your curls are fully detangled, cleansed, and conditioned, apply a light leave-in conditioner and a styling gel. You can either diffuse or air-dry your hair.

To keep your curls healthy and bouncy, it's important to follow these simple rules:

  • Don't wash your hair too often. Over-washing can strip the hair of its natural oils and cause dryness, breakage, and weakened curls. We suggest shampooing once a week and only using a gentle shampoo.
  • Avoid applying oils to your curls. Oil can build up on the hair and weigh it down, resulting in limp curls and over-washing. Instead, use a lightweight leave-in conditioner or curl cream to nourish and moisturize your curls.

Get in touch

Have any other questions or concerns? We're happy to help! You can send us an email or give us a call.

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